According to the literature, current problems with tools that support Web-based instruction include: finding appropriate software for students and instructors access control to keep outsiders from disrupting class communication training students and instructors in the use of various software packages and cost of acquisition and use of appropriate tools. Although many different Internet tools (including course Web sites, e-mail, electronic mailing lists, threaded discussion group, chat, instant messaging, audio conferencing, and video conferencing) can be used today to close this gap, there are a number of problems with the existing tools. One of the important characteristics of Web-based courses is that they utilize different Internet tools to close the gap between the instructor and the learner.
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